Technical support
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Contact methods
Frequently asked questions
How soon will I receive a response?
Usually we respond within 24 hours during business hours. Complex issues may take up to 48 hours.
Where can I download the latest version?
The current version of the program is always available on the Download page.
How to update the source database?
Database updates are available in the downloads section. Download the file and replace the old one in the program folder.
What to do if the program does not start?
Check the system requirements, make sure you have the latest version installed. If the problem persists — write to us.
Can I extend the license?
Yes, to extend the license, contact the support service or use the form on the website.
Is there a mobile version?
The mobile version for Android is under development. Follow the news on the website.
Contact information
Support hours: Mon-Fri 9:00 - 18:00 (MSK). Average response time: 2-24 hours